Your account & data

Find your account controls

In versions containing the controls, open Your space → Download your data for an accessible data copy or Your space → Delete account to see deletion availability and its explanation. A request attempt or an error message is not a confirmation of completed deletion.

Signing out or uninstalling the app does not delete your account.

This only opens an installed app; it does not start or confirm deletion. If it does not open, launch Pifello from your home screen.

Before requesting deletion

1. Keep a data copy if you need one, and protect downloaded files.
2. Review groups you own. Transfer ownership to an appropriate adult where possible; if you cannot, explain that in your request so we can address it without disregarding applicable deletion rights.
3. Review what will be removed and any specific information that may need to remain.

Our account-closure policy removes your private child menus and personal account information, your own message text and personal plan details. It preserves other people’s contributions and necessary shared structure. Fixed historical references and limited deletion/safety records may remain for the purposes and review periods in the Privacy notice; removing a name is not complete anonymization.

Progress and completion

The operator verifies and reviews email requests, explains relevant scope or a lawful exception, and communicates the outcome. Pending work, an interruption, a retained subset and completed deletion are different results. Photo files and the authentication account require separate checks; removing database text alone is not completion.

Provider security records and residual copies follow their own necessary retention cycles. We restrict retained operator copies and account for completed deletions before restoring data. Another person’s downloaded copy, screenshot or delivered notification cannot be recalled by deleting your account. Applicable legal deadlines are not extended because an app control is unavailable.

Send an account or privacy request

Email privacy@pifello.com or support@pifello.com. State whether you want a data copy, correction or account deletion. When possible, write from the address associated with your Pifello account; if you cannot access it, explain that. Do not include passwords, verification codes, identity documents or unnecessary child information. We may need proportionate verification before disclosing or changing private data.

You do not need to create an account or accept the Terms to make a rights request. Send the message from your mail app; a link click is not receipt. The email route is available during the pilot while automatic in-app account deletion remains unavailable.